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Demands and expectations of the employees are also increasing with their increasing demand in the market. Inspite of the fact that with an anticipated rise of around 28% in the financial year 2005-06, scorching rise carry on to be the trend this year also. Till date country has the monopoly in the IT industry as far as IT Outsourcing is concerned. Along with Offshore Software Development country is also demanded for BPO services. Lots of overseas big giants have their presence in India for such managed it services.
Personally, I would avoid this method like the plague. Let's tech support I.T face it. Some 98% of all businesses fail before their tenth year in business. So, if you enter a stock option agreement, you have only 2% chance of emerging as a winner being rewarded for your expertise. I may not be a mathematical genius, but even I know that if I have only 2% chance of reaping the rewards, I had better not take 100% risk when I have only 2% chance of reaping my rewards. It is just not a sexy ratio.
Having a telephone Managed I.T support uttah is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach.
It also pays to browse through client feedback and testimonials. This will let you know whether previous clients are happy with the services of the company.
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